Sol Garden

At Sol Garden Shop ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

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By using our website or purchasing our products, you agree to the collection and use of information in accordance with this Privacy Policy. Please read it carefully.

 

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1. Information We Collect

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We collect various types of information from our users to provide and improve our services.

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1.1. Personal Information

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When you purchase a product, register an account, or contact us, we may collect personal information such as:

• Name

• Email address

• Mailing address

• Phone number

• Payment details (such as credit card information)

 

1.2. Non-Personal Information

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We may also collect non-personal information about your visit to our website, such as:

• IP address

• Browser type

• Device information

• Pages viewed and actions taken on our website

• Referring URL (the site you visited before ours)

 

 

2. How We Use Your Information

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We use the information collected for the following purposes:

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2.1. To Process Transactions​

• To process and fulfill orders, deliver products, and manage payments.

• To send order confirmations, shipping updates, and other related communications.

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2.2. Customer Support

• To respond to your inquiries, provide customer support, and handle returns or complaints.

 

2.3. Marketing and Communications

• To send you promotional emails, newsletters, or updates about new products and special offers (with your consent).

• You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

 

2.4. Improve User Experience

• To analyze website traffic and usage patterns, helping us improve our website, products, and services.

• To personalize your experience on our website by suggesting relevant products based on your browsing history.

 

2.5. Legal and Security Purposes

• To comply with legal obligations and resolve disputes.

• To protect our business, website, and customers from fraud, unauthorized access, or other illegal activities.

 

 

3. How We Protect Your Information

 

We are committed to safeguarding your personal information. We use various security measures, including:

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• Encryption: All sensitive data (such as payment information) is encrypted during transmission using Secure Socket Layer (SSL) technology.

• Access Control: Only authorized personnel have access to your personal data, and they are required to keep the information confidential.

• Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

 

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

 

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4. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

 

4.1. What Are Cookies?

Cookies are small data files stored on your device by your web browser. They help us understand how users interact with our website, which allows us to improve functionality and user experience.

 

4.2. Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly (e.g., remembering your shopping cart).

• Analytics Cookies: These help us analyze how users engage with our website, allowing us to optimize performance.

• Marketing Cookies: These are used to deliver relevant advertisements based on your browsing behavior.

 

4.3. Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

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5. Third-Party Services

 

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (for processing payments securely)

• Shipping providers (to deliver your orders)

• Analytics tools (to help us understand how users interact with our website)

 

These third parties are required to maintain the confidentiality of your information and are not permitted to use your data for any purpose other than providing services to us.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

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6. Your Rights

 

You have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.

• Correct Your Data: Request that we update or correct any inaccuracies in your personal data.

• Delete Your Data: Request that we delete your personal data, subject to legal or contractual obligations.

• Withdraw Consent: If we process your personal data based on consent, you may withdraw that consent at any time.

 

To exercise any of these rights, please contact us at wecare@solgardenshop.com.

 

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7. Children's Privacy

 

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will promptly delete the information.

 

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8. International Users

 

If you are accessing our website from outside Hong Kong, please note that your data may be transferred, stored, and processed in Hong Kong, where data protection laws may differ from those of your country. By using our services, you consent to such transfers.

 

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9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Changes will be posted on this page, along with the updated effective date. Your continued use of our website or services after any changes constitute your acceptance of the updated Privacy Policy.

 

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10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at wecare@solgardenshop.com

 

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By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.