Sol Garden

Welcome to Sol Garden Shop ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By using our website or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our site or purchasing our products.

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1. General Information

 

1.1. Business Name:  Sol Garden Shop

1.2. Website URL:  www.solgardenshop.com

1.3. Products: We sell natural, organic skincare products made from high-quality, ethically sourced ingredients.

1.4. Age Requirement: By using our website or purchasing our products, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or guardian.

 

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2. Product Information

 

2.1. Ingredients: All products are made with natural, organic ingredients. While we ensure high-quality and safety, individual results may vary, and we recommend checking product descriptions and ingredients to avoid allergic reactions or sensitivities.

 

2.2. Disclaimer: We do not make any medical claims regarding the efficacy of our products. Always consult with a healthcare professional before using products if you have any specific skin conditions, allergies, or sensitivities.

 

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3. Orders and Payment

 

3.1. Order Processing: Orders are processed in the order they are received. We reserve the right to refuse or cancel an order at any time for reasons including, but not limited to, suspected fraud, unauthorized transactions, or product unavailability.

 

3.2. Payment: We accept payment via all major credit cards. Payment must be made in full at the time of purchase.

3.3. Pricing: All prices listed on our website are in Hong Kong dollars and are subject to change without notice. We strive to ensure that all pricing information on our website is accurate; however, in the event of a pricing error, we reserve the right to cancel or refuse orders placed for the affected product.

 

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4. Shipping and Delivery

 

4.1. Shipping: We offer shipping to Hong Kong, Macau, Taiwan and China. Shipping fees and delivery times vary based on location and the shipping method chosen at checkout.

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4.2. Delivery: Estimated delivery times are provided for reference and are not guaranteed. We are not responsible for delays due to customs or other external factors.

4.3. International Shipping: For international orders, please reach out to us at wecare@solgarden.com for assistance.  The customer is responsible for any customs duties, taxes, or fees applicable in their country.

 

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5. Returns and Refunds

 

5.1. Return Policy: We accept returns of unopened and unused products within 14 days of purchase. The customer is responsible for the return shipping fee.  To initiate a return, please contact us at wecare@solgardenshop.com.

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5.2. Refunds: Once your return is received and inspected, we will notify you via email and process the refund. Shipping fees are non-refundable. Refunds are issued to the original payment method used at the time of purchase.

5.3. Exchanges: If you wish to exchange a product, please return the original item and place a new order for the desired product.

5.4. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receipt to arrange a replacement or refund.

 

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6. Privacy Policy

 

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data. By using our site or making a purchase, you consent to the practices outlined in our Privacy Policy.

 

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7. Intellectual Property

 

All content on our website, including product images, descriptions, logos, and other intellectual property, is the exclusive property of Sol Garden Shop. You may not use, reproduce, distribute, or modify any of our content without our prior written consent.

 

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8. Limitation of Liability

 

To the fullest extent permitted by law, Sol Garden Shop will not be liable for any damages resulting from the use or misuse of our products or services, including but not limited to direct, indirect, incidental, or consequential damages. This includes, without limitation, any loss of profits, loss of data, or damage to your skin from the use of our products.

 

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9. Warranties

 

Our products are provided "as is" without any warranties, either expressed or implied. We do not guarantee that our products will be free from defects or suitable for every individual. We make no representations regarding the accuracy or completeness of product descriptions or other content on our website.

 

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10. Governing Law

 

These Terms and any disputes arising from your use of our website or products shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.

 

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11. Changes to These Terms

 

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page, and your continued use of the website or purchase of products after such changes are posted constitutes your acceptance of the revised Terms.

 

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12. Contact Us

 

If you have any questions or concerns about these Terms, please contact us at wecare@solgardenshop.com.

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By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.